---
title: "Waplify Refund & Cancellation Policy | 15-Day Refund"
description: "Waplify offers a 15-day refund window. Learn cancellation steps, eligibility rules, and how refunds are processed."
url: "https://waplify.io/refund-cancellation-policy/"
---

# Refund & Cancellation Policy

Last updated: August 1, 2026

## 1\. 15-Day 100% Money-Back Guarantee

We proudly stand behind our platform by offering a 15-day 100% refund period from the date of purchase or subscription activation. If you decide Waplify isn't the perfect fit for your business, we provide a seamless, no-hassle refund process for all standard self-managed accounts and pre-deployment requests. Simply contact us at [support@waplify.io](mailto:support@waplify.io) with your transaction details, and approved refunds will be processed within 7-10 business days to your original payment method.

**Who is eligible.** The 15-day money-back guarantee applies to accounts that paid directly, without using a free trial first. The free trial is our evaluation period: it lets you test the full platform before any money changes hands. If you activated a free trial and then upgraded to a paid plan, the 15-day money-back guarantee does not apply to that account, and your payment is non-refundable from the date of purchase.

## 2\. Non-Refundable Services

After the 15-day period expires, all payments become non-refundable. Payments made on an account that used a free trial before purchasing are non-refundable from the date of purchase, as set out in section 1. Additionally, WhatsApp conversation charges (billed directly by Meta), partial subscription periods, and third-party integration costs are non-refundable at any time.

While our 15-day guarantee applies broadly, accounts that have requested and utilized personalized deployment services, guided platform implementations, or dedicated administrative onboarding resources are subject to a standard service review. In these specific assisted-setup scenarios, the final authorization of a refund request is at the sole discretion of our administration, evaluated based on platform utilization and the technical consulting resources rendered prior to the request.

## 3\. Cancellation Terms

You can cancel your subscription anytime by emailing [support@waplify.io](mailto:support@waplify.io). Your cancellation takes effect at the end of your current billing cycle, and you'll retain access to all features until then. For current pricing and plan details, visit our [Pricing Page](https://waplify.io/pricing/).

## 4\. Technical Issues

If you experience technical problems that prevent platform use, contact our support team immediately. We'll investigate within 48 hours and may offer a partial or full refund on a case-by-case basis if the issue is verified and unresolved by our standard technical team.

## 5\. Unauthorized Charges

Report any unauthorized or fraudulent charges immediately to [support@waplify.io](mailto:support@waplify.com). Verified claims receive full refunds within 5-7 business days.

## 6\. How to Request a Refund

Email [support@waplify.io](mailto:support@waplify.io) with your account email, registered phone number, transaction ID, payment date, and reason for your refund request. We'll review within 2-3 business days.

## 7\. Contact Us

Questions about refunds or cancellations? Reach us at [support@waplify.io](mailto:support@waplify.io). We typically respond within 24-48 hours on business days.

**Note:** Waplify reserves the right to modify this policy at any time. Continued use of our services constitutes acceptance of any updates.