Waplify Refund & Cancellation Policy

1. 15-Day 100% Money-Back Guarantee

We proudly stand behind our platform by offering a 15-day 100% refund period from the date of purchase or subscription activation. If you decide Waplify isn't the perfect fit for your business, we provide a seamless, no-hassle refund process for all standard self-managed accounts and pre-deployment requests. Simply contact us at support@waplify.io with your transaction details, and approved refunds will be processed within 7-10 business days to your original payment method.

2. Non-Refundable Services

After the 15-day period expires, all payments become non-refundable. Additionally, WhatsApp conversation charges (billed directly by Meta), partial subscription periods, and third-party integration costs are non-refundable at any time.

While our 15-day guarantee applies broadly, accounts that have requested and utilized personalized deployment services, guided platform implementations, or dedicated administrative onboarding resources are subject to a standard service review. In these specific assisted-setup scenarios, the final authorization of a refund request is at the sole discretion of our administration, evaluated based on platform utilization and the technical consulting resources rendered prior to the request.

3. Cancellation Terms

You can cancel your subscription anytime by emailing support@waplify.io. Your cancellation takes effect at the end of your current billing cycle, and you'll retain access to all features until then. For current pricing and plan details, visit our Pricing Page.

4. Technical Issues

If you experience technical problems that prevent platform use, contact our support team immediately. We'll investigate within 48 hours and may offer a partial or full refund on a case-by-case basis if the issue is verified and unresolved by our standard technical team.

5. Unauthorized Charges

Report any unauthorized or fraudulent charges immediately to support@waplify.io. Verified claims receive full refunds within 5-7 business days.

6. How to Request a Refund

Email support@waplify.io with your account email, registered phone number, transaction ID, payment date, and reason for your refund request. We'll review within 2-3 business days.